Shipments and returns

Your shipment

• We endeavour to process and dispatch your order on the same day it's placed.

• It is advised that you place your order before 2pm.

• All packages (UK) are sent using Royal Mail standard first class delivery.

• Your items will be well packaged and protected.

Returning an item

• You have up to 28 days to return an item. 

• You must contact customer services via email or telephone before sending any items back, to make sure they're aware of your issue. 

• For hygiene reasons, pierced items or items which have been opened or used, cannot be returned.