Shipments and returns

Your shipment

  • We endeavour to process and dispatch your order on the same day it's placed.

  • It is advised that you place your order before 2pm.

  • All packages (UK) are sent using Royal Mail standard first class delivery.

  • Your items will be well packaged and protected.

Returning an item

  • You have up to 28 days to return an item. 

  • You must contact customer services via email or telephone before sending any items back, to make sure they're aware of your issue. 

  • For hygiene reasons, pierced items or items which have been opened or used, cannot be returned.

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